Privacy Policy
Wild Hearts Publishing Pty Ltd (ACN 695 911 025, ABN 34 695 911 025) — Last updated: 2 June 2026
↓Download .docx1. Who we are
Wild Hearts Publishing Pty Ltd (ACN 695 911 025, ABN 34 695 911 025) operates wildheartspublishing.com.au. We are an Australian Privacy Act entity and handle personal information in accordance with the Australian Privacy Principles.
2. Information we collect
We collect personal information you give us directly, including your name, email address, payment details, and any manuscript or other material you upload. We also collect technical information automatically, including IP address, browser type, pages visited and other usage data.
3. How we use your information
We use your information to provide our services, process payments, communicate with you about your order, improve our platform, and, where you have opted in, send you marketing communications. We do not use your manuscript to train AI models.
4. Third party AI processing
To provide our review services we transmit your manuscript to third party AI model providers. By submitting a manuscript you authorise this processing. We take reasonable steps to ensure these providers maintain appropriate security and privacy standards.
5. Disclosure of your information
We disclose personal information only to: our service providers who help us operate (including cloud hosting, payment processing, email and AI providers); professional advisers; and any person where required or authorised by law. We do not sell your personal information.
6. Overseas disclosure
Some of our service providers, including AI, hosting and email providers, are located outside Australia (including in the United States and the European Union). By using our services you acknowledge that your information may be processed overseas. We take reasonable steps to ensure these providers handle your information consistently with this policy.
7. Direct marketing
We will only send you marketing communications where you have opted in. Every marketing message includes an unsubscribe option, and you can opt out at any time by using that link or contacting us.
8. Security and retention
We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, including access controls and encryption in transit. We retain personal information only for as long as needed for the purposes described above or as required by law, and then take reasonable steps to delete or de-identify it.
9. Access and correction
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Contact us at info@wildheartspublishing.com.au and we will respond within a reasonable time. We may need to verify your identity first.
10. Cookies and analytics
Our website uses cookies and similar technologies to operate the site and understand usage. You can disable cookies in your browser, though some features may not work as intended.
11. Data breaches
If a data breach occurs that is likely to result in serious harm, we will respond in line with the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner where required.
12. Complaints
If you have a privacy concern, contact us at info@wildheartspublishing.com.au and we will investigate and respond. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or 1300 363 992.
13. Changes to this policy
We may update this policy from time to time. The current version is always available on our website, with the date it was last updated.
Contact: Wild Hearts Publishing Pty Ltd — info@wildheartspublishing.com.au